First time staying here and it was a great experience. Location is great, the rooms were comfortable and clean, and service was great. Nice place to stay with kids. They had fun in the indoor and outdoor pool. Complimentary towels were provided for the pools! It was a very short walk to the beach, so didn't have a long haul with beach stuff and little ones. Free breakfast was really good and the staff were on top of refilling and cleaning the whole time.

I think this hotel’s biggest problem is its rating. Google lists it as a 4 star hotel, but in my opinion it’s really a 2 star property, maybe a low 3 star on a good day. If I had booked it expecting a 2 star hotel, I probably would have given it 5 stars because it exceeded what I would expect at that level. If it were advertised as a 3 star hotel, I probably would have given it 3 stars because it would have met my expectations. But as a 4 star hotel, it falls well short. There were some positives. The staff was consistently friendly and helpful, parking was plentiful and free, the location was convenient, and beach access was excellent. The beach itself was beautiful. Breakfast was included and, while it wasn’t amazing, it was definitely better than the typical continental breakfast. Unfortunately, the condition of the property left a lot to be desired. We found a dead bug in our room when we arrived, and I had to kill three flies during our first night. The front door wouldn’t latch unless you pulled it closed forcefully, which felt like a significant safety issue. The lock on the back door was also loose. After a rainstorm, there was standing water in the hallways, which made the property feel poorly maintained. The room itself felt dated. The shower looked like it hadn’t been updated since the 1990s, the toilet often required multiple flushes, the mattresses were overly springy and uncomfortable, and the pillows were unusually hard. The window treatments also weren’t well thought out. There were no blackout curtains, so the room became very bright early in the morning, and there were no sheer curtains, meaning you had to choose between complete privacy with the room darkened or opening the shutters and giving up your privacy. As far as amenities go, the hot tub jets barely worked and felt more like gentle bubblers, and both pools looked like they were well overdue for refinishing. Overall, this property has some good qualities, especially the staff, location, beach access, and included breakfast. However, the accommodations and amenities don’t come close to what I would expect from a 4 star hotel. Setting more accurate expectations would go a long way toward improving guests’ experiences.

Room was remarkably clean, especially for being so close to the beach. No sand on the carpet or shower when we got there, as I'm sure there was when we left, despite our efforts. Beds were very comfortable and the property was very quiet at night, save for some errant fireworks and the very loud mini-frig in our room. Location couldn't be better. Literal steps from the famous Stop n Shop deli and the beach, and just a hop and skip to Wright Bros memorial, if that's your thing. Staff was all very friendly. They let us check in about an hour early bc our room was ready. I'm glad we sprung for the ocean view room in the four story "tower" building. It was a beautiful view from the balcony and we caught a wicked double rainbow on the horizon after a storm. Didn't take advantage of either pool but the beach access was great. Dunes are a little steep on the beach side, heads up for anybody with mobility concerns. Ocean was a perfect temperature for swimming in early July!

We had a family emergency and couldnt stay the night. Hotel was helpful and only charged us the one night, instead of the three we had booked. However! Make sure you know where you are booking! Pictures must be of only the tall building. Because the room we were sent to looked absolutely nothing like the pictures. Room was down a very creepy outdoor hall and on the other side of the building on the first floor. Room was dark and really small and tight. Bathroom was even tighter. Was also connected by a door to another room at the back and could hear everything they were saying in the other room. Doors and windows look very old and worn on the outside. Definitely needs some love to the lower building.

I stayed at this oceanfront property during my coastal road trip and absolutely loved waking up to the sound of the waves right outside my window. The location is absolutely perfect because you can walk straight out onto the sandy beach in just a few steps, and they also have nice indoor and outdoor pools which are great for swimming regardless of the weather. My room was clean, spacious, and very comfortable, and the complimentary breakfast they served each morning had a great selection of hot and cold items that gave me plenty of energy for a full day of exploring the area.

Nice location just stay away from the older building with the 2 floors. We stayed older building first floor $182 one night. Building outside needs some work. Paint peeling near doorway, and inside door. The bathroom needs remodeling especially the commode. Apparently it’s either a child’s or for very very short people. Commode seat was maybe 12” off the floor. Very uncomfortable. Sink very slow draining. Beds were ok. The free hot breakfast was good. When checking out the clerk doesn’t ask how was your stay. Guess those days are gone. Very well lit parking area. Have stayed in the taller building. So if you get a choice request them.

The rooms are roomy, comfortable and well decorated. There are several comforts and conveniences ... including a microwave, mini fridge, a Keurig coffee machine and two TVs (one in the bedroom and one in the sitting room). There's an indoor and outdoor pool, an indoor hot tub and an exercise room ... as well as private beach access. Daily breakfast is provided. Today the offering included scrambled eggs, sausage gravy and a waffle making station. There were also mini muffins & cinnamon rolls, several cereals, assorted fruits and a few juices.

As a 78-year-old disabled veteran with severe back issues and a hip replacement, a supportive mattress isn't a luxury for me-it's a strict medical necessity. My wife and I both have disabled license plates, so we specifically look for accommodations that won't exacerbate my condition. Unfortunately, our recent stay at Shutters on the Banks in Kill Devil Hills was a deeply disheartening experience. We booked an eight-day stay through Expedia and were assigned a second-floor room. The mattress was in very poor condition: completely worn out, overly soft, and entirely lacking support. After just one night, I woke up on May 12, 2026, in significant pain. Knowing the room was unfit for my medical needs, I respectfully asked management to cancel the remainder of our stay and issue a prorated refund. Management flatly denied the request. What made matters worse was how dismissive they were. I was told the mattress was a Sealy Posturepedic and only two years old—as if the brand and age somehow erased the actual physical pain it caused. I am sharing this so other seniors, veterans, and anyone with mobility or back issues can beware. I expected basic human understanding and decent customer care given the circumstances, but instead, we were left in pain and out of pocket.

We spent two nights the day after Christmas and had a really nice visit. Very clean room with comfortable beds and accommodations. The shower had great water pressure . This is a pet peeve of mine especially after staying at Air B&B The private beach access was wonderful. Breakfast was plentiful and amazing. Great central location. The only downside is late check in 4:00 pm. They have a heated indoor pool and hot tub we did not have time to use. We plan to stay again ! Happy Customers Tim & Robin Adams

I give service 3 stars because we were there for 3 days and each morning housekeeping would knock and open the door before we could respond. (We found the do not disturb sign behind the lamp on the table when we were packing to leave.) Two morning I told them that we didn't need service and returned in the afternoon to find that they had serviced the room anyhow, and while I appreciate the tidy room I would have preferred they followed my wishes and left it alone. I don't know if they thought that would garner a tip (larger tip) but it didn't. Otherwise the room was very nice and clean, water pressure in the shower was wonderful. We didn't have breakfast there so I'm sure about that. We will most likely stay again next year.