I was highly disappointed with my stay at this hotel. The customer service was unimaginable/horrible. The young guy and young girl that worked the front desk were unprofessional. They didn't greet before or after checking in. I asked a question of how the breakfast goes for in the morning. Its clearing I was a bother to each of them. There was no hello, no can I help you with anything. If you need help with anything just let me know. I didn't get any of that. Its basic customer service skills that don't require much effort. It's clear housekeeping does not keep the house no more that the two working at the front desk having customer service skills. The bathroom had hair in the shower and on the floors, mildew around the tub, the toilet was loud, the shower had no pressure. I called the front desk; she had no concerns to the conditions I described above. She was completely unbothered with no solutions. She kindly said will that be all. This lady was very unprofessional. She had brownish long hair. Ugh! At 6am the heater made this really loud noise that woke me up out of my sleep. Shortly after that, all I could hear was water draining out of the heater onto the floor. I called the front desk, the same girl answered the phone, clearly, I was bothering her. I got a long sigh and I will call maintenance. There was no apology or anything. So, I had to get out of bed, get dressed, and allow maintenance to resolve the problem. The website states buffet breakfast. I was told you have to order breakfast off the machine by the desk. Hmmm no thank you! The bar/lounge was closed by 9pm on a Friday night. Very frustrating to have to leave your hotel to roam through a town you know nothing about. This was a freaking nightmare. As I'm checking out, this same girl said I hope you enjoyed your stay. I responded having your sleep disturbed by a loud heater and running water wouldn't prompt me to say my stay was great. She had the nerve to say, "I've never heard of anything like that before" She is part of the problem to what could be a great hotel with a host of other issues. This hotel location does NOT align with the people working here. I will not be returning to this location. There will be no next time.

As a road warrior for business I have to say the service, location and room were outstanding. I had a one night stay a part of my vacation and Ashley at the front desk did a fantastic job of upgrading us to a full ocean view room in the top floor. The hotel occupancy was reasonably high for a January 3rd low season stay. Breakfast at the restaurant was great. Room was clean. Beach access to the pier and views of the Outer Banks sea line were breath taking even with the cold weather. Great Hilton property to stay at. Highly recommended.

My husband is a diamond member through hilton and stays with them frequently. He works out of town a lot so when he books rooms he always books multiple rooms for multiple nights. First he booked 4 rooms for 3 nights and picked the oceanfront view. Once he arrived with his work crew none of the rooms were oceanfront views. They were told that they didnt book for long enough to get the ocean view and that they save those rooms for people who book for long stays. I would have assumed 4 rooms for 3 nights would have been good enough but I guess not. My husband gets his things to his room and shortly after unpacking notices a roach crawling on the wall. He takes a picture and shows the man at the front desk who's response was oh its just a big what do you want me to do about it. He asks for a new room and was made to go pack all of his bags back up by himself and carry them back to the lobby before they would give him a new room. Come morning time they ask about the free breakfast and were told that they do not get the free breakfast. They told him he could only recieve his points for his stay or the free breakfast and that he needed to go on his phone to pick one or the other. When he asks about doing so they told him it was to late and that he needed to do so before checking in. The attitudes of the workers at the front desk made every situation so much worse! As much money as he spends at the Hilton and as often as he stays with them he has never been told this! Remind you this has all been the first night and morning of their 3 night stay. He will not be taking his crew back to this hotel!

We were renting a house for a week with friends, and due to the long drive, we arrived the day before and stayed overnight in the hotel. The location is great and the lobby is beautiful, but the bedroom was just ok. We got the one bedroom suite with the sofabed for our son in the living room. It was like a medieval torture device. He’s slept on a lot of sofabeds in our travels and this was by far the worst one. The actual floor would have been more comfortable. The king bed in the bedroom had decent pillows and the mattress was ok, but the duvet had no cover and clearly hadn’t been washed in awhile and the bed cover was a white polyester that was dirty and scratchy and ugly. They provided coffee maker with one pod and two cups for a room that sleeps four. Not a comfortable stay. I think they are relying on their premium location to get bookings but the guest experience isn’t great.

Definitely wasn't a knock out experience! The lobby is the best feature apparently. Our ocean view room had poor water pressure and the bathroom fan didn't function at all. Manager asked rudely if he could "send somebody up," so I "politely " declined! The place wasn't what you'd expect from a Hilton Hotel.

The beds were comfortable and very nice rooms. The rooms had a view of the ocean to the side. The only complaint I would have is the pillows were a little flat but using two of them worked. Location was great it is right on the beach for easy access. The service was almost too much. I received 3 text messages from them asking if I needed anything.

Perfect location, easy in and out. Ocean front balcony was excellent. The pier is worth walking on. Wallace at the front desk was happy and pleasant to deal with. The pillows were just ok, I wish I had brought my own. The room was clean and comfortable.

Great location near pier and easy beach access. Friendly staff, plenty of amenities, and good selections at restaurant. Nice clean rooms with plenty of space. The balconies could use some upgrades though.

After a disappointing experience with a VRBO in town, we needed a last-minute hotel room. We walked into the Hilton Garden Inn and were greeted by Raven. She got us right into a room and went above and beyond to provide us with excellent customer service. She was very sweet and helpful. The room itself was very clean and the hotel was great. Breakfast was very good as well. Overall, we had a great stay and would absolutely recommend this hotel, and will stay here again if we come back in the future.

Wonderful stay, highly recommend. Bed and pillows were so comfortable! Food and service fantastic (Tim was very helpful with ideas of places to visit). Beautiful views from our 5th floor oceanfront room.